TotalDesk stands as the exclusive all-in-one helpdesk solution crafted for WordPress. With its comprehensive suite featuring a ticket and notification system, live chat, knowledge base, reporting, and integration modules, it encompasses all the essential support features you require. Say farewell to individual helpdesk plugins and embrace the unified capabilities of TotalDesk!
TotalDesk v1.8.0 plugin feature list:
- Ticket System
- 3 Differnt New Tickt Forms
- Inbox Fetching
- 2 Roles: Agent & Reporter
- My Tickets Page
- Set default values for new tickets
- Set own ticket Status
- Set custom ticket Types
- Set custom ticket Project / Systems
- Attachment Support
- Inform Agents in Notifications
- HTML WYSIWIG Comment Form
- Saved replies
- Logging / History system
- XLS export
- Reporters & Agents can reply to Email
- Ticket Overview (assigned to, status in colors)
- Set Inbox Archieve Folder
- Notifications
- Email Notifications
- Desktop Notifications
- Slack Notifications
- Notify when a ticket has been created
- Notify when someone replied
- Notify when a status has changed
- Notify when an agent has ben assigned
- Integrations
- WooCommerce
- Envato
- Slack
- Well Documentented
- Livechat
- Start a chat with a new subject (new ticket)
- Enter a chat with a given ticket ID
- Send a message (new ticket) when no agent is online
- Every chat conversation will be saved
- Knowledge Base
- Create a FAQ based on a ticket
- Group FAQs into topics
- Set custom Icons for Topics
- Live search for FAQs
- Track FAQ views
- 3 Built in widgets
- Order FAQs by View / Popularity
- 2 Layouts (boxed, list)
- Reports
- Tickets By Agent
- Tickets By Status
- Tickets By Type
- Tickets By System
- Tickets By Year
- Tickets By Month
- Tickets By Year & Month
Download TotalDesk v1.8.0 WordPress Plugin
Upon installation, TotalDesk v1.8.0 Free Download verifies your site’s settings and recommends the ideal settings for best performance. The step-by-step wizard then sets up your site’s SEO, social profiles, webmaster profiles, and other SEO settings. TotalDesk v1.8.0 – WordPress SEO Made Easy
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